BOYS WIND HEAT SEAL JACKET

How long does processing/handling take?

• Orders are processed within 0-3 business days. Please keep this in mind as it may affect your estimated delivery date. We appreciate your patience.

Are there any processing time cutoffs?

• Orders placed by 10:00 AM (PST/PDT) will be processed on the same day. Any orders submitted after 10:00 AM will be processed the next business day. This helps us ensure your orders are handled promptly and efficiently.

What if I made a mistake on my order (e.g., incorrect size, color, address)?

• If you notice a mistake, contact our support chat immediately for assistance. While we strive to accommodate changes, we cannot guarantee them due to our automated system. Please ensure all information is correct when placing your order.

What if I forgot to apply a discount or promo?

• If you forgot to apply a discount or promo, reach out to our support chat. We can adjust and apply the discount to your order.

How quickly do you process and ship your orders?

• We take pride in our shipping speed. 99% of all orders are shipped out within 0-3 business days! We do not ship orders over the weekends. Any orders placed on the weekends or on holidays will be shipped the following business day.

How long will it take for my order to arrive?

• After your order has been shipped, arrival times on all orders depend on what shipping method was chosen.
• Domestic Shipping: 1-5 Business Days
• International Shipping: 2-15 Business Days

Do International orders have to pay custom fees?

• Yes. We have no control over custom fees, and they vary from country to country. Customers are responsible for paying all customs fees.

Is your ordering system secure?

• Absolutely, our ordering system is highly secure. We utilize advanced, multi-layered security software designed specifically to safeguard your privacy. This includes encryption protocols and secure payment gateways to ensure that your personal information is protected at all times. Your privacy and security are our top priorities.

General Information

To ensure your package is delivered on time, please double-check that your address is entered correctly, including all necessary details like abbreviations, street numbers, building or apartment numbers, and route information. We cannot be held responsible for lost, misplaced, or incorrectly delivered shipments if the address provided is incorrect.

We ship to PO Boxes via USPS, but expedited shipping is not available for PO Boxes. We may change carriers at any time.

Processing Time

Orders placed and paid for before 11:00 AM will be processed the same day and may ship out the same day, depending on the current volume of orders. Orders placed after 11:00 AM will be processed the next business day, excluding weekends and holidays. Standard domestic shipping typically takes 2-5 business days, while international orders may take 7-10 business days (excluding weekends).

Shipping Fees

Shipping fees are non-refundable. If you refuse a shipment from Ringoffireclothing.com, you will be responsible for the original shipping charges plus the cost of returning the package to us. This amount will be deducted from any credit issued.

Delivery Claims

If your tracking information shows that your package was delivered but you haven’t received it, you must contact the carrier within 60 days to file a claim. We are not responsible for packages once the tracking information states they have been delivered.

If your package is in transit and not delivered within 10 days of the estimated delivery date, please contact us within 10 days to file a claim. Claims can take up to 30 days to resolve, depending on the carrier.

Ring of Fire is not responsible for packages reported as delivered by the carrier. We do not issue refunds or credits for packages confirmed as delivered.

If you notice any discrepancies with your order upon receipt, such as incorrect color or size, or missing or damaged items, please report these within 7 days of delivery. This helps us maintain the integrity and trust of our service. We may not be able to assist with claims reported beyond this 7-day period.

Out of Stock Items

If your order includes multiple items and one or more are out of stock, we will ship the rest of your order and issue an E-Gift Card or discount code for the out-of-stock items, depending on the situation.

Reserved Rights Regarding Shipping

To protect our customers, Ring of Fire reserves the right to require a common shipping and billing address if we are unable to process an order or verify the provided address.

We also reserve the right to limit, refuse, or cancel orders at any time due to:

• An irregular or excessive returns history indicative of “wardrobing”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items
• Potential fraudulent or criminal activity

Similarly, we reserve the right to limit, refuse, or reject returns due to similar actions.

Ensuring Secure Transactions - Risk of Fraud

At Ring Of Fire Clothing LLC, your security is our priority. We have strong systems in place to identify and prevent fraudulent activities.

If our system detects potential fraud in your order, we will act immediately to protect your interests. We will not capture the payment, and your order will be temporarily held. We will contact you using the details provided at checkout for verification. You will have 7 days to confirm your purchase. If we do not receive a response within this timeframe, your order will be canceled to prevent potential fraud.

Upon receiving your confirmation, we will promptly process and fulfill your order. Please note that once your order has been fulfilled and delivered, any future chargeback claims will not be considered viable.

This policy is part of our commitment to providing a safe and trustworthy shopping experience. We appreciate your understanding and cooperation.

Introducing Our New Contactless and Seamless Self-Serve Return Process

At Ring Of Fire Clothing, your satisfaction is our priority. Starting October 14th, 2024, we are implementing a new, streamlined return process to make returns easier and more convenient for you.

All returns must now be initiated & requested through our password-less customer account portal using the email address associated with your order. Once your return request is approved & eligible, you’ll receive an email with instructions and a prepaid return shipping label will be provided for your convenience.

Reserved Rights Regarding Returns

At Ring of Fire, we strive to provide the best shopping experience for our customers. To ensure fairness and quality, we have established the following return guidelines:

• We may limit or refuse returns if there is a history of excessive returns that suggest “wardrobing” (buying items to use and then return).
• Returns of items that are worn, altered, laundered, damaged, or missing parts may be refused.
• Any activity that appears fraudulent or criminal may result in refusal of returns or service.
• Non-Ring of Fire items sent to our distribution center will be discarded upon receipt.
• All future returns must go through our new contactless self-serve return process. Returns not following this process will be rejected upon receipt.

Returns Without Tags and/or Product Identifiers

We appreciate your business and aim to provide excellent customer service. Please note that items returned without tags or other identifiers are not eligible for store credit via e-gift card. We reserve the right to refuse refunds for returns with incomplete information.

To ensure a smooth return process, please include your order number, name, email address, and/or phone number with your return. This helps us process your return quickly and accurately.

Assistance for Online Purchase Only

We value your satisfaction and strive to provide the best service for our online customers. Please note that we can only assist with product or order issues for items purchased directly from our online store. Unfortunately, we cannot facilitate returns, exchanges, or assistance for items bought at retail stores.

For items purchased at retail stores, any damage, defectiveness, discoloration, or loss of quality may have occurred while the item was in the retailer's possession. Therefore, we cannot be held responsible for any issues arising from such purchases. Customers should inspect the condition of items at the time of purchase from retail stores.

To ensure guaranteed assistance with any order issues, we encourage you to make your purchases directly from our online store. If you have any concerns about a product purchased at a retail store, please contact the store where you made the purchase.

Wardrobing & Excessive Returns

Our Customer Protection Team ensures a fair and safe shopping experience. If we notice unusual return activity, we will contact you to discuss and resolve the situation. In some cases, we may need to refuse future service to protect our community.

Damaged/Defective Items Upon Initial Receipt

For orders with items damaged upon receipt, please contact us via our online store support chat or email us at ecom@ringoffireclothing.com within 3 business days of receiving your order. Provide your full name, order number, and clear images showing the damage or defect. Once confirmed, we may issue a full store credit or a full refund for the damaged items, whichever you prefer. In most cases, you will not need to return the items and can discard them as you see fit.

Please note that any claims for damaged/defective items reported after 3 business days of receipt, or not reported at all, will not be eligible for refunds or credits.

Stale Returns Past The 30-Day Window

We accept returns within 30 days of the original purchase date. Returns received after 30 days are considered stale and will be rejected and discarded upon receipt. If you believe there has been a mistake, please contact our online store support chat or email us at ecom@ringoffireclothing.com. Provide your full name, order number, and details of the issue so we can assist you promptly.