Return Policy
Introducing Our New Contactless and Seamless Self-Serve Return Process
At Ring Of Fire Clothing, your satisfaction is our priority. Starting October 14th, 2024, we are implementing a new, streamlined return process to make returns easier and more convenient for you.
All returns must now be initiated & requested through our password-less customer account portal using the email address associated with your order. Once your return request is approved & eligible, you’ll receive an email with instructions and a prepaid return shipping label will be provided for your convenience.
Reserved Rights Regarding Returns
At Ring of Fire, we strive to provide the best shopping experience for our customers. To ensure fairness and quality, we have established the following return guidelines:
- We may limit or refuse returns if there is a history of excessive returns that suggest “wardrobing” (buying items to use and then return).
- Returns of items that are worn, altered, laundered, damaged, or missing parts may be refused.
- Any activity that appears fraudulent or criminal may result in refusal of returns or service.
- Non-Ring of Fire items sent to our distribution center will be discarded upon receipt.
- All future returns must go through our new contactless self-serve return process. Returns not following this process will be rejected upon receipt.
Returns Without Tags and/or Product Identifiers
We appreciate your business and aim to provide excellent customer service. Please note that items returned without tags or other identifiers are not eligible for store credit via e-gift card. We reserve the right to refuse refunds for returns with incomplete information.
To ensure a smooth return process, please include your order number, name, email address, and/or phone number with your return. This helps us process your return quickly and accurately.
Wardrobing & Excessive Returns
Our Customer Protection Team ensures a fair and safe shopping experience. If we notice unusual return activity, we will contact you to discuss and resolve the situation. In some cases, we may need to refuse future service to protect our community.
Damaged Items Upon Initial Receipt
For orders with items damaged upon receipt, please contact us via our online store support chat or email us at ecom@ringoffireclothing.com. Provide your full name, order number, and clear images showing the damage or defect. Once confirmed, we may issue a full store credit or a full refund for the damaged items, whichever you prefer. In most cases, you will not need to return the items and can discard them as you see fit.
Stale Returns Past The 30-Day Window
We accept returns within 30 days of the original purchase date. Returns received after 30 days are considered stale and will be rejected and discarded upon receipt. If you believe there has been a mistake, please contact our online store support chat or email us at ecom@ringoffireclothing.com. Provide your full name, order number, and details of the issue so we can assist you promptly.