MEN'S CALI FLAG BIG & TALL GRAPHIC TEE

How long does processing/handling take?

• Orders are processed within 0-3 business days. Please keep this in mind as it may affect your estimated delivery date. We appreciate your patience.

What if I made a mistake on my order (e.g., incorrect size, color, address)?

• If you notice a mistake, contact our support chat immediately for assistance. While we strive to accommodate changes, we cannot guarantee them due to our automated system. Please ensure all information is correct when placing your order.

What if I forgot to apply a discount or promo?

• If you forgot to apply a discount or promo, reach out to our support chat. We can adjust and apply the discount to your order.

How quickly do you process and ship your orders?

• We take pride in our shipping speed. 99% of all orders are shipped out within 0-3 business days! We do not ship orders over the weekends. Any orders placed on the weekends or on holidays will be shipped the following business day.

How long will it take for my order to arrive?

• After your order has been shipped, arrival times on all orders depend on what shipping method was chosen.
• Domestic Shipping: 1-5 Business Days
• International Shipping: 2-15 Business Days

Do International orders have to pay custom fees?

• Yes. We have no control over custom fees, and they vary from country to country. Customers are responsible for paying all customs fees.

Is your ordering system secure?

• Absolutely, our ordering system is highly secure. We utilize advanced, multi-layered security software designed specifically to safeguard your privacy. This includes encryption protocols and secure payment gateways to ensure that your personal information is protected at all times. Your privacy and security are our top priorities.

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available, and we reserve the right to change carriers at any time.

PROCESSING TIME 

All orders received and paid, between 12:00mn to 10:00am will ship out the same day, 10:01am to 11:59PM will ship out the next business day. Orders received on Friday after 10:00am and before Sunday at 11:59pm will ship out on the following Monday. Please note special holiday shipping times will be posted separately. Depending on a number of factors, standard domestic may take between 2-5 business days, and international orders may take 7-10 business days (excluding Saturdays, Sundays)

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from Ringoffireclothing.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

DELIVERY CLAIMS

If your tracking information states that your package was delivered, and you have not received it; you must contact the carrier within 60 days to file a claim. We do not take responsibility after the tracking number information states that your package was delivered.

If your tracking information states that your package was in-transit and did not deliver your package over 10 days from the estimated date of delivery; you must contact us within 10 days to file a claim. Claims can take up to 30 days, depending on the shipping carrier used, to complete.

Ring of Fire does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

At Ring Of Fire Clothing, we strive to ensure that your order arrives exactly as you envisioned. However, if you notice any discrepancies with your order upon receipt, such as incorrect color or size, missing or damaged items, we kindly ask you to report these within 7 days from the delivery date, as confirmed by the tracking number provided by the delivery carrier. This allows us to maintain the integrity and trust of our service.

Please note that we may not be able to assist with delivery claims reported beyond this 7-day period. We appreciate your understanding and cooperation in this matter. Your satisfaction is our top priority.

OUT OF STOCK ITEMS

Please note, that if your order includes multiple items and one (or more) of the items are out of stock, we will go ahead and ship the rest of your order issuing an E-Gift Card for the item(s) not in stock or a discount code depending on the severity of the case.

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our valued customers,

Ring of fire reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally,

Ring of fire reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
• Potential fraudulent or criminal activity.

Similarly,

Ring of fire reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.

ENSURING SECURE TRANSACTIONS - RISK OF FRAUD

At Ring Of Fire Clothing LLC, we prioritize your security. We’ve put in place strong systems to identify and prevent fraudulent activities.

Should our system detect potential fraud in your order, we act immediately to safeguard your interests. We won’t capture the payment and your order will be temporarily held. This extra measure ensures a secure transaction environment.

We’ll then contact you using the details provided at checkout for verification. You’ll have 7 days from when our message is sent to confirm your purchase. If we don’t receive a response within this timeframe, your order will be cancelled to prevent potential fraud.

Upon receiving your confirmation, we’ll promptly process and fulfill your order. However, please note that once your order has been fulfilled and delivered to the specified address, any future chargeback claims will not be considered viable.

This policy is part of our commitment to providing a safe and trustworthy shopping experience. We appreciate your understanding and cooperation.

Introducing Our New Contactless and Seamless Self-Serve Return Process

At Ring Of Fire Clothing, your satisfaction is our priority. Starting October 14th, 2024, we are implementing a new, streamlined return process to make returns easier and more convenient for you.

All returns must now be initiated & requested through our password-less customer account portal using the email address associated with your order. Once your return request is approved & eligible, you’ll receive an email with instructions and a prepaid return shipping label will be provided for your convenience.

Reserved Rights Regarding Returns

At Ring of Fire, we strive to provide the best shopping experience for our customers. To ensure fairness and quality, we have established the following return guidelines:

• We may limit or refuse returns if there is a history of excessive returns that suggest “wardrobing” (buying items to use and then return).
• Returns of items that are worn, altered, laundered, damaged, or missing parts may be refused.
• Any activity that appears fraudulent or criminal may result in refusal of returns or service.
• Non-Ring of Fire items sent to our distribution center will be discarded upon receipt.
• All future returns must go through our new contactless self-serve return process. Returns not following this process will be rejected upon receipt.

Returns Without Tags and/or Product Identifiers

We appreciate your business and aim to provide excellent customer service. Please note that items returned without tags or other identifiers are not eligible for store credit via e-gift card. We reserve the right to refuse refunds for returns with incomplete information.

To ensure a smooth return process, please include your order number, name, email address, and/or phone number with your return. This helps us process your return quickly and accurately.

Wardrobing & Excessive Returns

Our Customer Protection Team ensures a fair and safe shopping experience. If we notice unusual return activity, we will contact you to discuss and resolve the situation. In some cases, we may need to refuse future service to protect our community.

Damaged Items Upon Initial Receipt

For orders with items damaged upon receipt, please contact us via our online store support chat or email us at ecom@ringoffireclothing.com. Provide your full name, order number, and clear images showing the damage or defect. Once confirmed, we may issue a full store credit or a full refund for the damaged items, whichever you prefer. In most cases, you will not need to return the items and can discard them as you see fit.

Stale Returns Past The 30-Day Window

We accept returns within 30 days of the original purchase date. Returns received after 30 days are considered stale and will be rejected and discarded upon receipt. If you believe there has been a mistake, please contact our online store support chat or email us at ecom@ringoffireclothing.com. Provide your full name, order number, and details of the issue so we can assist you promptly.